1. Information We Collect

We collect information you provide directly to us, such as when you create an account, upload documents, or contact us for support. This includes:

Account information (name, email address, password)
Profile information (company name, job title)
Documents you upload for signing
Payment and billing information
Communications with our support team

We also automatically collect certain information when you use our services, including IP addresses, device information, browser type, and usage patterns through cookies and similar technologies.

2. How We Use Your Information

We use the information we collect to:

Provide, maintain, and improve our e-signature services
Process transactions and send related information
Send you technical notices, updates, and administrative messages
Respond to your comments, questions, and customer service requests
Communicate with you about products, services, offers, and events
Monitor and analyze trends, usage, and activities
Detect, investigate, and prevent fraudulent transactions and other illegal activities
Comply with legal obligations

3. Data Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

With service providers who assist in our operations (hosting, payment processing, analytics)
With document recipients you designate for signing
To comply with legal obligations or respond to lawful requests
To protect our rights, privacy, safety, or property
In connection with a merger, acquisition, or sale of assets

4. Data Security

We implement industry-standard security measures to protect your personal information. This includes 256-bit AES encryption for data at rest and in transit, regular security audits, SOC 2 Type II certification, and secure data centers with physical access controls. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

5. Your Rights (GDPR/CCPA Compliance)

Depending on your location, you may have certain rights regarding your personal information:

Access: Request access to the personal data we hold about you
Rectification: Request correction of inaccurate or incomplete data
Erasure: Request deletion of your personal data (subject to legal requirements)
Portability: Request a copy of your data in a portable format
Opt-out: Opt out of marketing communications at any time
Do Not Sell: California residents can request we do not sell their personal information

To exercise these rights, please contact us at privacy@protosign.net.

6. Cookies and Tracking

We use cookies and similar tracking technologies to collect information about your browsing activities. These include essential cookies for site functionality, analytics cookies to understand usage patterns, and preference cookies to remember your settings. You can control cookies through your browser settings, though disabling certain cookies may affect site functionality.

7. Data Retention

We retain your personal information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. Document retention periods are determined by your subscription plan and applicable legal requirements for electronic signatures and records.

8. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place, including Standard Contractual Clauses approved by the European Commission, to protect your data in accordance with applicable data protection laws.

9. Anti-Spam Policy

ProtoSign is committed to maintaining a spam-free environment and complying with all applicable anti-spam legislation, including CAN-SPAM, CASL, and GDPR. We strictly prohibit the use of our services for sending unsolicited communications.

Our anti-spam commitments:

We only send emails that you have explicitly requested or consented to receive
All marketing communications include a clear and easy unsubscribe option
We honor unsubscribe requests within 24 hours
We never sell, rent, or share your email address with third parties for marketing purposes
Document signing invitations are only sent to recipients designated by the document sender
We implement rate limiting and abuse detection to prevent misuse of our platform

Prohibited activities: Users may not use ProtoSign to send bulk unsolicited emails, harvest email addresses, or distribute malware or phishing content. Violations may result in immediate account termination without refund.

To report spam or abuse, please contact us at abuse@protosign.net.

10. Changes to Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last updated" date. We encourage you to review this Privacy Policy periodically.

11. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at:

Email: support@protosign.net